Terms of Service
Welcome to Mamamora! By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. General Terms
- By using our website and making a purchase, you agree to the terms outlined in this document.
- We reserve the right to modify these terms at any time without prior notice. Any changes will be posted on this page.
2. Products and Pricing
- All product prices are listed in USD, but are available in all currencies. Prices may fluctuate based on currency exchange rates.
- We make every effort to accurately display product details, including colors and sizes. However, slight variations may occur due to monitor settings or other factors.
3. Orders and Payments
- All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.
- Payments are processed securely through our chosen payment providers. By providing payment details, you agree to the terms of the payment providers.
4. Shipping and Delivery
- We ship worldwide. Shipping costs and delivery times may vary based on your location.
- Customs clearance may cause delays in delivery times. We are not responsible for any delays caused by customs.
- All of our garments are handmade, and while we strive to fulfill orders as quickly as possible, delays may occur due to production schedules, fabric availability, or high order volumes.
- Please allow up to 7 days for production and dispatch. We appreciate your patience as we work to deliver your order.
5. Returns and Exchanges
- We accept returns within 14 days of receiving your order, provided the product is defective. Items must be unused and in their original condition.
- Custom orders are non-refundable unless they arrive damaged or defective.
6. Custom Orders
- We offer custom design services for dresses. Please contact us for more information and to place a custom order.
- Custom orders are non-refundable once production has begun, unless they arrive damaged or defective.
7. Privacy and Data Protection
- We value your privacy and are committed to protecting your personal information. For details, please refer to our Privacy Policy.
- We collect personal data such as your name, email, and shipping information to process your order and improve your shopping experience.
8. Liability
- While we take every effort to ensure our products meet high standards, we cannot be held responsible for any damages, losses, or injuries resulting from the use of our products.
- Our liability is limited to the amount paid for the products.
9. Governing Law
- These Terms of Service are governed by the laws of France. Any disputes will be resolved in accordance with French law.
10. Contact Us For any questions or concerns regarding our Terms of Service, please contact us at: info@mamamora.com
